Refund Policy

At GeoResource Bulgaria, we strive to provide high-quality services, informative events, and valuable resources. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions, processes, and timeframes for refunds for different types of purchases made through our website or directly from our organization.

1. Refund Policy for Event Registrations

1.1 Conferences, Workshops, and Seminars

Our refund policy for event registrations is as follows:

• Full Refund: Cancellations made 30 days or more before the event date will receive a full refund minus a 10% administrative fee.
• Partial Refund: Cancellations made 15-29 days before the event date will receive a 50% refund.
• No Refund: Cancellations made 14 days or less before the event date are not eligible for a refund.

1.2 Transferring Registration

If you are unable to attend an event, you may transfer your registration to another person at no additional cost. Please notify us of the transfer at least 7 days before the event by contacting [email protected] with the name and contact information of the person who will attend in your place.

1.3 Event Cancellation by GeoResource Bulgaria

In the event that GeoResource Bulgaria cancels an event, all registered participants will receive a full refund of their registration fees. However, we are not responsible for any other expenses incurred (such as travel or accommodation arrangements).

2. Refund Policy for Digital Products

2.1 Research Reports and Data Sets

Due to the nature of digital products, refunds for research reports, data sets, and other downloadable content are granted under the following conditions:

• The request is made within 14 days of purchase
• You have not downloaded or accessed the digital product more than once
• You can demonstrate that the product does not meet the description provided at the time of purchase

2.2 Subscription Services

For subscription-based services:

• Monthly subscriptions can be canceled at any time. You will retain access until the end of your current billing period, but no refunds will be issued for partial months.
• Annual subscriptions may be refunded on a prorated basis if canceled within 30 days of purchase or renewal.

3. Refund Policy for Consulting Services

3.1 Pre-Service Cancellation

For consulting services that have been booked but not yet delivered:

• Full Refund: Cancellations made 7 or more business days before the scheduled service will receive a full refund.
• Partial Refund: Cancellations made 2-6 business days before the scheduled service will receive a 50% refund.
• No Refund: Cancellations made less than 2 business days before the scheduled service are not eligible for a refund.

3.2 Post-Service Dissatisfaction

If you are dissatisfied with a consulting service that has already been delivered, please contact us within 7 days of service completion. We will work with you to resolve the issue, which may include partial refunds or additional service time at our discretion.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team by email at [email protected] or by phone at +442685805468.
2. Provide the necessary information including your full name, the email address used for the purchase, order/transaction ID, date of purchase, and reason for the refund request.
3. Submit any required documentation that may support your refund request (if applicable).
4. Await confirmation from our team. We aim to respond to all refund requests within 2 business days.

5. Refund Processing Time

Once a refund is approved, the processing time depends on your payment method:

• Credit/Debit Cards: Refunds typically appear in your account within 5-10 business days, depending on your card issuer's policies.
• Bank Transfers: Refunds are usually processed within 5-7 business days.
• PayPal: Refunds are typically processed within 3-5 business days.

Please note that while we process refunds promptly on our end, the actual time for the funds to appear in your account is subject to your financial institution's policies and procedures.

6. Exceptions to the Refund Policy

The following situations are not eligible for refunds:

• Services that have been fully delivered and meet our description and quality standards
• Digital products that have been excessively downloaded, accessed, or used
• Custom or personalized services specifically developed for your needs (unless otherwise agreed in writing)
• Late arrivals or no-shows for scheduled services or events
• Requests made outside of the specified refund timeframes mentioned above

7. Special Circumstances

We understand that special circumstances beyond your control (such as medical emergencies, natural disasters, or bereavement) may affect your ability to attend events or use our services. In such cases, please contact us as soon as possible with appropriate documentation, and we will consider refund requests on a case-by-case basis, even if they fall outside our standard policy timeframes.

8. Currency of Refunds

All refunds will be issued in the same currency as the original payment. If currency exchange rates have fluctuated between the time of purchase and the refund, the refund amount will be based on the original transaction value in your local currency.

9. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

10. Contact Information

If you have any questions about our Refund Policy, please contact us at:

GeoResource Bulgaria
Studio 68f Robertson Hollow North Zoeport LS26 8UF
Email: [email protected]
Phone: +442685805468